|50 Activities for Achieving Excellent Customer Service w/CD - Print Version
Product Code: 50ACS
This resource manual
- Activities that are sensitive to the
new revolution taking place in customer service and meeting customer demands.
- Identification and creation of
memorable experiences for your customer service representatives and their
- A valuable treasure of resources
whether you are a seasoned veteran, a trainer/facilitator with middle of the
road years of experience, or a newcomer or occasional trainer.
- 50 high quality activities which may be
easily aligned with the specific needs and identified competencies within your
customer service area.
- User friendly activities which take you
step by step through the training process, allowing you to easily deliver high
impact training that makes a difference.
- Activities which are easily customized
to your needs and include a number of variations and additional insights and
ideas to make them the right fit for your programs.
- A CD Documenter to identify and develop
your own customized collection of customer service interactions within your
- Powerful bonus sections are included to
complement and support your customer service core values and enhance
- A complimentary copy of Excuses,
Excuses, Excuses...For Not Delivering Excellent Customer Service And What
- Effective tools to assist you in
attaining the next level of success with that individual who needs to be your
primary focus the Customer!
the creativity and skill level of customer service representatives
what excellent customer service is
insights and practice to improve customer service
your own organizations bank of customer service learning situations
Activities take between 15 minutes and one hour.