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Customer Service Best Practices (BPCS)
Product Code: BPCS |
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| | | 1 – 9 | $89.95 | | 10 – 24 | $85.45 | | 25 – 49 | $80.96 | | 50 + | $76.46 |
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This resource book includes 38 training tools, case studies, job aids and articles that will give you solutions to improving virtually any customer service process.
The tools in this book emphasize the "how to" not the concept making this a practical resource to reference when you spot a problem and need to take fast action to remedy it.
Tools cover areas including:
-Coaching
-Benchmarking
-Customer service with the internet
-Telephone service
-Quantifying the benefit of improved service
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