The Secrets of Helping
By Robert R. Carkhuff, PhD, Bernard G. Berenson, PhD, Rob Owen, MBA
Why do you engage in the helping process? Your immediate answer may be: To take those you help where they want or need to go.
Now, here’s the answer of the distinguished authors of this inspiring book: To maximize human growth potential. And, in The Secrets of Helping, they tell you how the helping process all works.
The Heart of Empathy
By Robert R. Carkhuff, PhD, Bernard G. Berenson, PhD, Jeannette Tamagini, EdD
Whether you are a manager, boss, co-worker, counselor, teacher or parent, the implications of empathy are profound. When helpers are trained to relate effectively at all levels of the organization – ups and sideways as well as down – they and the recipients achieve mutual goals. When recipients are trained directly in relating effectively, they achieve their individual goals.
What’s the most important skill in becoming adept at managing other people? A proficiency that is fast-becoming an essential in today’s work world: Social intelligence. Now, with this fascinating book, you can master the skills and intelligence you need to establish the strong interpersonal relationships essential to success in the workplace and at home.
During this training program, you will be exposed to a learning method known as the Tell-Show-Do-Feedback model that makes grasping the concepts outlined easy. Each learning module begins with a brief lecture, reading and written exercises. An extensive collection of exercises and answer sheets in the appendix will help you practice and apply what you’ve learned.
The modules address the science behind nonverbal communication and concentrate on mastery of a skill set that includes:
Learn the skills that are essential to your performance as a leader and will enhance your ability to communicate, establish rapport and manage more skillfully with less stress.
