This self scoring assessment uses responses to 10 mini cases to provide participants with a conflict profile that displays their use of 5 styles: Problem solving, Smoothing, Bargaining, Forcing, and Avoiding. This instrument simplifies training by orienting most conflict resolution toward the problem solving/collaborative style which research shows is consistently the most successful strategy. This revised and improved edition includes new scales to measure a team's approach to conflict as well as each individual's approach.
This Trainers Guide for the Conflict Style Inventory provides 2-hour, 4-hour and full day workshop outlines on teaching conflict resolution skills. This guide includes detailed explanations of the 10 mini-cases in the questionnaire, information on validity and excercises that include a role play based on one of the cases.
