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Customer Service - Assessments
Customer Service Skills Profile Online Assessment (SSPROL)
This 84 item, online assessment provides an objective process for customer service people to self assess how they are performing important customer service behaviors in competencies like Engaging in Joint Problem Solving, Building Warmth, and Carefully Negotiating. The online feedback report identifies development priorities and provides coaching tips to improve service practices.
Customer Service Skills Profile Leader's Guide (SSPRF)
This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on - and the motivation to acquire all the skills of an all-around good customer service giver.
Customer Service Commitment Profile- 5 Pack (CSCP)
This 84 item, self scoring assessment helps individuals understand how much “service excellence” is offered to the customer by organization and self.
Customer Service Commitment Profile Facilitator's Guide (CSCPF)
This Facilitators Guide enables a trainer to lead a half-day HR workshop administering, scoring, and interpreting the Customer Service Commitment Profile. Includes templates for development planning.
Customer Service Commitment Profile: Online Assessment (CSCPOL)
This 48 item, Customer Service Commitment Profile online assessment helps individuals understand how much “service excellence” is offered to the customer by organization and self. The assessment results provide coaching tips for improvement and development planning templates.
Customer Service Skills Profile 5-Pack (SSPR)
This self scoring, 84 item assessment provides detailed feedback on 7 crucial service competencies. The assessment booklet provides coaching tips and development aids so participants can improve in the areas of customer service they have identified as their weaknesses.
Rapid Skillbuilder Improving Customer Service 10-Pack(12RSPICS)
The Improving Customer Service SkillBuilder provides an individual with a thorough overview, techniques, and methods to improve in this competency. The 12 page booklet takes the learner through 6 developmental steps: Strategize, Survey, Standardize, Skill, Systematize & Satisfy. These steps help managers understand a structured approach to assessing service and setting out to systematically improve it. Each packet contains 10 booklets.
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