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Results 1-10 of 1512
Customer Service - Course Materials
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50 Activities for Achieving Excellent Customer Service w/CD (50ACS)
 
Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations
Price: $149.95
Author (s):   Darryl S. Doane & Rose D. Sloat  
 
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20 Training Workshops for Customer Service (20WC1)
 
Be ready to respond to customer service "moments of truth" by ensuring that customer service staff have the core skills they need. These 20 ready-to-use training workshops include detailed trainers notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your customer service training dollar!
Price: $139.95
Author (s):   Terry Gillen  
 
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20 Training Workshops for Customer Service (20WC2)
 
20 fully reproducible, HR training workshops in this volume are ideal for customer service managers, supervisors, coaches and self-directed customer service teams that must set service policies, measure effectiveness and identify where service improvement is needed.
Price: $139.95
Author (s):   Sarah Cook  
 
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Service Leadership Facilitators Guide (SLTFF)
 
This training is designed for managers and executives. It teaches 10 proven strategies for creating a service culture in your organization. There are lesson plans for 1 or 2 day workshops and there are 72 power point slides.  
Price: $195.00
Author (s):   Gary Heil & Rick Tate  
 
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Customer Service Training (CST)
 
Whether you’re a HR training professional or beginner, you’ll appreciate the useful diagrams, articles, examples, key points, sample lesson plans, flip charts, and evaluation forms that are part of this Instructors Guide for improving customer service.
Price: $99.95
Author (s):   Nancy Friedman  
 
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Frontline Service Leaders Guide (FSFG)
 
This leaders guide includes training lesson plans for 1 and 2 day workshops and includes case studies, experiential exercises and power point slides. Now you can use the same service fundamentals that are practiced at Disney World, Marriott and hundreds of other companies whose success depends on world class service.
Price: $195.00
Author (s):   Richard Tate & Sam Shriver  
 
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Rapid Skillbuilder Telephone Service Excellence 10 Pack (12RSPTS)
 
The Telephone Skills SkillBuilder provides an individual with a thorough overview, techniques, and methods to improve in this competency. The 12 page booklet takes the learner through 6 developmental steps: Preparing, Opening, Listening, Targeting, Clarifying, & Closing. These steps are filled with behavioral tips that can help any telephone service or sales person more effective. Each packet contains 10 booklets.
Price: $99.00
Author (s):   Jon Warner - WCOD  
 
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The Service Pro: Better Faster Different Workbook-5 Pack (SPBFPW)
 
Additional workbook for the The Service Pro: Better, Faster and Different program.
Price: $74.75
Author (s):   Rick Tate & Josh Stroup  
 
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The Service Pro: Service Leadership Workbooks - 5 Pack (SPSLPW)
 
Additional workbook for the The Service Pro: Better, Faster and Different program.
Price: $74.75
Author (s):   Rick Tate & Josh Stroup  
 
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Superior Client Service for Financial Institutions: Trainer's Package (SCSCC)
 
This complete training program makes it easy to teach any number of employees the interpersonal communication skills needed to create superior interactions with financial clients. While the materials focus on providing service by phone, many of the concepts translate readily into face-to-face interactions.
Price: $399.95
Author (s):   David Driskill  
 
Results 1-10 of 1512