Cust. Servc. - Course Materials

Results 1-10 of 19

50 Activities for Achieving Excellent Customer Service w/CD (50ACS)

Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations

Price: $139.95

Author (s):

Darryl S. Doane & Rose D. Sloat

20 Training Workshops for Customer Service (20WC1)

Be ready to respond to customer service "moments of truth" by ensuring that customer service staff have the core skills they need. These 20 ready-to-use training workshops include detailed trainer's notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!

Price: $139.95

Author (s):

Terry Gillen

20 Training Workshops for Customer Service (20WC2)

20 fully reproducible, training workshops in this volume are ideal for customer service managers, supervisors, coaches and self-directed customer service teams that must set service policies, measure effectiveness and identify where service improvement is needed.

Price: $139.95

Author (s):

Sarah Cook

Service Leadership Facilitators Guide (SLTFF)

This training is designed for managers and executives. It teaches 10 proven strategies for creating a service culture in your organization. There are lesson plans for 1 or 2 day workshops and there are 72 power point slides.

Price: $195.00

Author (s):

Gary Heil & Rick Tate

CSTV

Customer Service Training: How to Create Your Own Program Video

Price: $395.00

Author (s):

Nancy Friedman

Customer Service Training (CST)

Whether you’re a training professional or beginner, you’ll appreciate the useful diagrams, articles, examples, key points, sample lesson plans, flip charts, and evaluation forms that are part of this Instructors Guide for improving customer service.

Price: $99.95

Author (s):

Nancy Friedman

Frontline Service Leaders Guide (FSFG)

This leaders guide includes training lesson plans for 1 and 2 day workshops and includes case studies, experiential exercises and power point slides. Now you can use the same service fundamentals that are practiced at Disney World, Marriott and hundreds of other companies whose success depends on world class service.

Price: $195.00

Author (s):

INNOVATIVE THINKING INC. & PERFORMANCE IMPACT SYSTEMS

FSPW

Frontline Service Participant Workbook

Price: $39.95

Author (s):

INNOVATIVE THINKING INC & PERFORMANCE IMPACT SYSTEMS

Learning Points: 89 Activities and Actions for Coaching Call Center CSR's (LPCALL)

The traditional role of the call center “supervisor” is a thing of the past. Being an effective “coach” is fast becoming the most valuable asset you can offer your employees, call center and organization.

Price: $34.95

Author (s):

Peter Garber

Telephone Skills Skillbuilder (12PTS) 10-Pack

The Telephone Skills SkillBuilder provides an individual with a thorough overview, techniques, and methods to improve in this competency. The 12 page booklet takes the learner through 6 developmental steps: Preparing, Opening, Listening, Targeting, Clarifying, & Closing. These steps are filled with behavioral tips that can help any telephone service or sales person more effective. Each packet contains 10 booklets.

Price: $50.00

Author (s):

TEAM PUBLICATIONS

Results 1-10 of 19