EXCEL-Identifying & Solving Problems Participant Workbook

Workbooks provide learners with additional lesson content, as well as experiential activities, handouts, and action-planning forms required to complete the course.

Learning Objectives 
Learning Objectives for each competency focus on the attainment of new knowledge, attitudes, and skills. These behaviors are learned, practiced, displayed and evaluated during training through experiential activities that include hands-on exercises, role plays, script analyzes, games, and self inventories. Learning objectives support a central behavioral model for successful mastery of the competency.

Action Plan:
Every workshop participant creates an individual action plan shared with their managers, work team, and stakeholders. This is the vehicle for transferring learning to the workplace. The planning focuses on performance criteria: the application of competencies to organizational problems and situations. Excel has been designed to provide training that leads to “terminal behavior change” or in layman’s terms, learning that will be applied on the job.

Identifying and Solving Problems

• Follow a four-step problem-solving model.
• Use appropriate problem-solving tools to work a problem
  through each step in the problem-solving process.