Electronic communication is here to stay and using the right tools effectively is essential to your success. Yet few companies provide training in this changing area. This cutting-edge book is full of guidelines and things to consider to get what you want when communicating through e-mail, instant message, voice mail, conference calls, web conferences and video conferences.

Learn how to "ecommunicate" clearly and professionally when participating or leading a virtual team...working from a home office - or building and managing professional relationships across cities, states, or countries.

Topics include: Delivering bad news via e-mail, cellular phones, and voice mail, humor in electronic communications, and ecommunication protocol - including offensive language, showing emotion and response time.

Learn how to:

• Get the most out of conference calls - whether you're a presenter or participant
• Turn web conferences and video conferences into results - getting virtual meetings
• A checklist of things to remember before you send your next e-mail
• Deal with all the e-mail you receive
• Use instant messaging to connect with virtual teams
• Do's and don'ts when using voice mail
• Conduct virtual job interviews
• Prepare for you and conduct the conference call, and tips for following up
• Minimize your legal liability when using electronic communications