Winner of the R. Wayne Pace HRD Book of the Year 2011 award at this year's Academy of Human Resource Development (AHRD) conference in Denver
Discover a whole new process for facilitating small groups
that will dramatically improve the results you get—no matter what type of group you lead.
Facilitation presents a new, research-based framework for facilitation
along with plenty of how-to tools for putting into action. Unlike other
resources,it focuses on the importance
of group process. If you’re a veteran facilitator, you’ll gain tools for perfecting
your craft. If you’re a beginner, you’ll gain a clear roadmap to success.
You’ll learn about the concept of small group facilitation
and how groups work. You’ll also explore the eight key elements of the author’s
innovative framework for facilitation:
Planning and organization: Learn
theimportance of planning and
Communication: Master active
listening, paraphrasing and summarizing, questioning and other key skills.
Task: Improve your ability to keep
the group focused, clarify purpose, establish ground rules, adhere to time
frames and use technology and visual aids.
Relationships and climate: Discover
new ways to support interaction and discussion, encourage involvement, use
humor effectively, provide feedback and handle disruptive people.
Values and ethics: Learn the values that guide facilitation,
specific ethical concerns facilitators often have and how to apply values
to your job as facilitator.
Conflict: Delve into the types of
conflicts that occur in small groups and the importance of focusing on interests
rather than taking sides.
Creativity: Explore the process of
creative problem-solving and ways you can encourage creativity.
Techniques: Define guiding
principles for helping your group with decision-making and
Each chapter in this extremely readable resource begins with
a bulleted list of key concepts, ends with a summary and references, and
includes lessons learned from the author’s experiences facilitating groups.