What leaders need to know to lead and succeed
Social Intelligence Skills for
Fire and Emergency Services Supervisors/Managers
By Paul J. Grant and Stephen J. Sampson
Fire and emergency supervisors and managers are often thought of as over-authoritarian and uncaring, with a “just the facts” mentality. Not true, according to these authors. And, in this new resource, they present a set of skills that will allow you to demonstrate your social intelligence and enable you to manage people effectively and with decency.
Social Intelligence Skills for Fire
and Emergency Services Supervisors/Managers is based on over
30 years of experience and research in fire and emergency settings. You’ll learn how rank, title, knowledge of
crisis management, and mastery of strategy and tactics do not equate to
effective leadership. The ability to influence without authority does. And
that’s why social intelligence skills are so important.
book is organized into three sections packed with techniques, examples and
1 introduces basic “sizing up” skills which help you recognize what’s going on
regardless of the circumstances and are fundamental to everything you do at
work. You’ll learn how to:
a distraction-free, pleasant environment.
yourself to see and hear the person you manage.
or stand/sit erectly to show strength and confidence.
appearances and your environment and determine if things are stressful or not
stressful and if there is a trouble or no trouble situation.
suspending your own judgment.
II considers the add-on skills you need to communicate effectively. You’ll
learn how to:
relevant questions, reflect on the answers and recycle.
to people – to both their content and feelings.
III focuses on the skills that are involved in controlling the situation.
You’ll learn how to: