What does it take to be a helper in the 21st century? The distinguished authors of this powerful book combine a lifetime of research, development and practice in human behavior and development to define the answer. The result is a single, thought-provoking volume that should be required reading for every individual.

Whether you are a manager, boss, co-worker, counselor, teacher or parent, the implications of empathy are profound. When helpers are trained to relate effectively at all levels of the organization – ups and sideways as well as down – they and the recipients achieve mutual goals. When recipients are trained directly in relating effectively, they achieve their individual goals.

Through eight chapters, you’ll learn:

1. What empathy is
2. How every human interaction from birth to death has either growthful or deterioratitive effects upon people
3. The skills of empathy – including responding to content, feeling and meaning
4. How the only real helping takes place at the crisis point
5. How to become a facilitator who guides helpees through the process of helping – exploring, understanding and acting
6. The different models of relating
7. What it means to be a retarder – someone who is not facilitative in helping
8. The Get, Give, Merge model of successful interpersonal relating
9. Why interpersonal skills training is a critical ingredient in any programs involving human beings

Throughout the book are demonstrations of the effects of relating in parenting, education, counseling, psychotherapy, business, management and supervision. Also included are a variety of tools in the appendix that will help you assess the effectiveness of all your helping efforts and improve.

150 pp