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The Service Pro: Better, Faster and Different Workshop (SPBFPD)
 
Overview: A comprehensive program targeting customer service IN’s and OUT’s, ideal for today’s competitive market. Program includes DVDs, stories, exercises, overheads, role-plays, and more for both managers and service personnel.
Price: $495.00
Author (s):   Rick Tate & Josh Stroup  
 
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The Service Pro: Service Leadership Workbooks - 5 Pack (SPSLPW)
 
Additional workbook for the The Service Pro: Better, Faster and Different program.
Price: $74.75
Author (s):   Rick Tate & Josh Stroup  
 
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The Service Pro: Service Leadership Package DVD Version (SPSLPD)
 
Overview: A comprehensive program targeting customer service IN’s and OUT’s, ideal for today’s competitive market. Program includes DVDs, stories, exercises, overheads, role-plays, and more for both managers and service personnel.
Price: $495.00
Author (s):   Rick Tate & Josh Stroup  
 
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The Service Pro: Better Faster Different Workbook-5 Pack (SPBFPW)
 
Additional workbook for the The Service Pro: Better, Faster and Different program.
Price: $74.75
Author (s):   Rick Tate & Josh Stroup  
 
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Service Pro: Creating Better, Faster, and Different Customer Experiences (SP)
 
This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the business of service.
Price: $12.95
Author (s):   Rick Tate & Josh Stroup