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Customer Service Commitment Profile: Online Assessment (CSCPOL)
This 48 item, Customer Service Commitment Profile online assessment helps individuals understand how much “service excellence” is offered to the customer by organization and self. The assessment results provide coaching tips for improvement and development planning templates.
Price: $24.95
Author (s):   Jon Warner  
Quantity:  
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Customer Service Commitment Profile Facilitator's Guide (CSCPF)
This Facilitators Guide enables a trainer to lead a half-day HR workshop administering, scoring, and interpreting the Customer Service Commitment Profile. Includes templates for development planning.
Price: $99.95
Author (s):   Jon Warner  
Quantity:  
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Customer Service Commitment Profile- 5 Pack (CSCP)
This 84 item, self scoring assessment helps individuals understand how much “service excellence” is offered to the customer by organization and self.
Price: $49.75
Author (s):   Jon Warner  
Quantity:  
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The Service Pro: Service Leadership Package DVD Version (SPSLPD)
Overview: A comprehensive program targeting customer service IN’s and OUT’s, ideal for today’s competitive market. Program includes DVDs, stories, exercises, overheads, role-plays, and more for both managers and customer service personnel.
Price: $495.00
Author (s):   Rick Tate & Josh Stroup  
Quantity:  
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The Service Pro: Service Leadership Package (SPSLPK)
Overview: A comprehensive program targeting customer service IN’s and OUT’s, ideal for today’s competitive market. Program includes videos, stories, exercises, overheads, role-plays, and more for both managers and service personnel.
Price: $495.00
Author (s):   Rick Tate & Josh Stroup  
Quantity:  
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The Service Pro: Better, Faster and Different Workshop (SPBFPD)
Overview: A comprehensive program targeting customer service IN’s and OUT’s, ideal for today’s competitive market. Program includes DVDs, stories, exercises, overheads, role-plays, and more for both managers and service personnel.
Price: $495.00
Author (s):   Rick Tate & Josh Stroup  
Quantity:  
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Superior Client Service for Financial Institutions: Participant Booklet 5-Pack (SCSPW)
This complete training program makes it easy to teach any number of employees the interpersonal communication skills needed to create superior interactions with financial clients. While the materials focus on providing service by phone, many of the concepts translate readily into face-to-face interactions.
Price: $49.95
Author (s):   David Driskill  
Quantity:  
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Perfil de Competencias Para el Servicio al Cliente Guia al Entrenador (CSCPFS)
This Facilitators Guide enables a trainer to lead a half-day HR workshop administering, scoring, and interpreting the Customer Service Commitment Profile. Includes templates for development planning.
Price: $99.95
Author (s):   Jon Warner  
Quantity:  
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Perfil de Competencias Para el Servicio al Cliente: Grupo de 5 (CSPCS)
This 84 item, self scoring assessment helps individuals understand how much “service excellence” is offered to the customer by organization and self.
Price: $49.75
Author (s):   Jon Warner  
Quantity:  
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How to Grow a Business by Putting People First (LWYH)
How to Grow a Business by Putting People First is about changing the way you do business. It introduces a business model that will result in growth, revenues and profits and a better world in which to do business, work and live. It is written to inspire executives, managers and entrepreneurs to invest in this way of doing business and make it the first step to changing the world we live in.
Price: $21.95
Author (s):   Lewis Green  
Quantity:  
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