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Customer Service Commitment Profile: Online Assessment (CSCPOL)
This 48 item, Customer Service Commitment Profile online assessment helps individuals understand how much “service excellence” is offered to the customer by organization and self. The assessment results provide coaching tips for improvement and development planning templates.
Price: $25.95
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Customer Service Commitment Profile Facilitator's Guide (CSCPF)
This Facilitators Guide enables a trainer to lead a half-day HR workshop administering, scoring, and interpreting the Customer Service Commitment Profile. Includes templates for development planning.
Price: $99.95
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Customer Service Commitment Profile- 5 Pack (CSCP)
This 84 item, self scoring assessment helps individuals understand how much “service excellence” is offered to the customer by organization and self.
Price: $74.95
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The Service Pro: Better, Faster and Different Workshop (SPBFPD)
Overview: A comprehensive program targeting customer service IN’s and OUT’s, ideal for today’s competitive market. Program includes DVDs, stories, exercises, overheads, role-plays, and more for both managers and service personnel.
Price: $495.00
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Superior Client Service for Financial Institutions: Participant Booklet 5-Pack (SCSPW)
This complete training program makes it easy to teach any number of employees the interpersonal communication skills needed to create superior interactions with financial clients. While the materials focus on providing service by phone, many of the concepts translate readily into face-to-face interactions.
Price: $49.95
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Perfil de Competencias Para el Servicio al Cliente Guia al Entrenador (CSCPFS)
This Facilitators Guide enables a trainer to lead a half-day HR workshop administering, scoring, and interpreting the Customer Service Commitment Profile. Includes templates for development planning.
Price: $99.95
Quantity:
Perfil de Competencias Para el Servicio al Cliente: Grupo de 5 (CSPCS)
This 84 item, self scoring assessment helps individuals understand how much “service excellence” is offered to the customer by organization and self.
Price: $74.95
Quantity:
Learning Profiles Collection
Learning Profiles are a collection of powerful assessments of an individual's effectiveness in styles, competencies, and commitment with an easy to understand question format and report output.
Consultant's Advantage Membership - Annual
The
Consultant's Advantage Subscription
provides assessment
and development answers to virtually any leadership or management
training need on an annual basis. Instead of force fitting a solution, you'll have new
training alternatives with pinpoint focus.
Assessment platform enables branding with your logo and information
Content System with extensive customizable resources for each assessment
Premier assessments and workshops that compete in most widely established topic categories
Ongoing 20% savings on all purchases
Price: $199.00
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