20 Reproducible Customer Service Workshops Volume 1 (20RCSV1)

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1 – 9	$149.95
10 – 24	$142.45
25 – 49	$134.96
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20 Reproducible Customer Service Workshops Volume 1 (20RCSV1)

Authors: Terry Gillen

20 Fully reproducible training workshops averaging 2 and 1/2 hours in length covering listening skills training in a variety of contexts including: Listening like a leader, Listening for the symptoms of stress, Listening to improve retention, Developing phone listening skills and much more.Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops.

Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainers notes, slideshow, and participant handouts. All materials are fully reproducible!

Training Objectives

Develop the core skills at the root of good service
Overcome common service problem areas
Enhance the quality of service at all levels of an organization

Selected Contents

Who Are My Customers?
Moments of Truth
Thinking Sales
Complaints and You
Beating the Clock
Teamwork
Managing Customer Service

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