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20 Reproducible Workshops for Customer Service Vol 1 - Electronic Delivery
Price: | | 1 9 | $149.95 | 10 24 | $142.45 | 25 49 | $134.96 | 50 + | $127.46 |
20 Reproducible Workshops for Customer Service Vol 1 - Electronic Delivery
Authors:
20 Fully reproducible training workshops averaging 2 and 1/2 hours in length covering listening skills training in a variety of contexts including: Listening like a leader, Listening for the symptoms of stress, Listening to improve retention, Developing phone listening skills and much more.Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops.
Enhance customer service at all levels of your
organization with these two volumes of 20 ready-to-use training
workshops. Each workshop includes detailed trainers notes, transparency
masters, and participant handouts. All materials are fully reproducible!
Training Objectives
- Develop the core skills at the root of good service
- Overcome common service problem areas
- Enhance the quality of service at all levels of an organization
Selected Contents
- Who Are My Customers?
- Moments of Truth
- Thinking Sales
- Complaints and You
- Beating the Clock
- Teamwork
- Managing Customer Service
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