20 Reproducible Workshops for Listening Skills - Electronic Delivery (20RWLS-E

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20 Reproducible Workshops for Listening Skills - Electronic Delivery (20RWLS-E

Authors: Clare Sproston & Glenna E. Sutcliffe

20 Fully reproducible training workshops averaging 2 and 1/2 hours in length covering listening skills training in a variety of contexts including: Listening like a leader, Listening for the symptoms of stress, Listening to improve retention, Developing phone listening skills and much more.

Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete.
Training Objectives

Demonstrate how effective listening can enhance organizational performance
Improve interpersonal relationships among staff
Eliminate common blockages to listening

Selected Workshops

How Well do You Listen?
Blocks to Listening
Listening Between the Lines
Active Listening
Communication Styles two-way Communication
Listening and Stress
When the Phone Rings
Remembering What You Hear
Note Taking
Concentration

Time Guidelines

Each workshop takes 1-3 hours.

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