HRD Press
products - training - services
View Cart  |  Items: 0  |  Total: $0.00
Customer Login  |  Register
Home My Account About Us Contact Us Help Distributors
About Us
Contact Us
Help
Distributors
50 Activities for Administrative, Secretarial, and Support Staff - Electronic Delivery
Price:
Quantity
Price
1 – 9$175.00
10 – 24$166.25
25 – 49$157.50
50 +$148.75
Quantity:  

50 Activities for Administrative, Secretarial, and Support Staff - Electronic Delivery

50TASS-F.jpg
Authors: Gower Publishing Limited

This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.
One of the few resources that addresses the unique needs of support professionals

50 Training Activities for Administrative, Secretarial and Support Staff

By Elizabeth Sansom and Christine Newton

This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.

The book presents a wide range of activities and handouts to help teach and apply the most critical competences for administrative, secretarial and support professionals. Titles include: Delivering Bad News, Getting My Point Across, Proud to Be Part of the Team and Getting Organized.

It’s all here... the activity description, target group, objectives, number of participants, time, materials, important notes for the trainer, method and optional elements. Included is an activity time checklist – so you can choose from exercises that can be completed in 60 minutes, 60-90 minutes and two hours.

The 50 activities are conveniently organized into 10 areas:

• Orientation
• Motivation and Empowerment
• Caring for Our Customers
• Face-to-Face Communication
• Telephone Skills
• Written Communication
• Time Management
• Managing Small Projects
• Meetings
• Presentation Skills

This training can be carried out in short sessions and in-house by supervisors or managers who are not officially trainers. The exercises all actively involve the participants and –because they are fun – have much more impact.

With 50 Training Activities for Administrative, Secretarial and Support Staff, you can motivate your staff, encourage them to achieve the best possible standards and enable them to grow in their constantly evolving jobs.
Click Here to View More Information

Related Items

50TASS-t.jpg
  • 50 Activities for Administrative, Secretarial, and Support Staff - Print Version

  • This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.
  • Price: $175.00
  • Quantity:  
50_ACTS_3-t.jpg
  • The Complete 50 Activities Series Collection - Electronic Delivery Special

  •  
  • Price: $1,595.00
  • Quantity:  
© HRD Press, 468 Amherst Road, Belchertown, MA 01007  |  Phone: 800-822-2801 or 413-253-3488  |  Privacy Statement  |  Terms of Use