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50 Activities for Dealing With Difficult Discussions at Work - Electronic Delivery
Price: | | | 1 – 9 | $175.00 | | 10 – 24 | $166.25 | | 25 – 49 | $157.50 | | 50 + | $148.75 |
50 Activities for Dealing With Difficult Discussions at Work - Electronic Delivery
Authors: Peter Garber
Electronic Delivery. No
one likes to have sensitive or tough discussions with employees, peers, clients
or anyone at work. But, when it’s time to have one, you must be prepared.
That’s why 50 Activities for Dealing with Difficult Discussions at
Work is such a valuable training tool. Teach employees how to be
better and more confident communicators – in just a matter of minutes.
Each fully reproducible activity
offers practice in a key skill related to handling difficult conversations
including how to broach a touchy subject, stay on topic, handle one-sided and
circular discussions, and much more. Included with each activity are
step-by-step instructions on how to present the lesson and, in many cases,
handouts participants can use as refreshers of the principles and concepts
learned.
Highly interactive and engaging, the
activities are organized into six parts for easy reference and use:
- Beginning the Dialogue
focuses on face-to-face and phone discussions, body talk, listening, building
rapport and credibility.
- Sensitive Discussions helps you pick the time and place, set the tone and plan
“eggshells” discussions.
- Tough Discussions prepares you to deal with avoidance, shut-downs, emotions
and other difficult responses.
- Discussion Connections describes the different types of work discussions and their
purposes.
- Next Discussions highlights the importance of committing to a future
dialogue.
- Discussion Communication shows how words have different meanings and must be chosen
carefully.
You can use these activities as
stand-alone lessons, ice breakers, part of another training program or as a
complete training program. There’s no better or faster way to help employees
proactively face these inevitable challenges and deal with them whenever they
occur. Electronic Delivery
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