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50 Activities for Achieving Excellent Customer Service w/CD - Print Version
Product Code: 50ACS
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1 – 9$175.00
10 – 24$166.25
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50 – 99$148.75
100 – 499$149.95
500 +$149.95
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This resource manual provides:

  • Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.
  • Identification and creation of memorable experiences for your customer service representatives and their customers
  • A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle of the road years of experience, or a newcomer or occasional trainer.
  • 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area.
  • User friendly activities which take you step by step through the training process, allowing you to easily deliver high impact training that makes a difference.
  • Activities which are easily customized to your needs and include a number of variations and additional insights and ideas to make them the right fit for your programs.
  • A CD Documenter to identify and develop your own customized collection of customer service interactions within your organization.
  • Powerful bonus sections are included to complement and support your customer service core values and enhance performance.
  • A complimentary copy of Excuses, Excuses, Excuses...For Not Delivering Excellent Customer Service And What Should Happen!
  • Effective tools to assist you in attaining the next level of success with that individual who needs to be your primary focus the Customer!

Training Objectives

  • Increase the creativity and skill level of customer service representatives
  • Demonstrate what excellent customer service is
  • Provide insights and practice to improve customer service
  • Develop your own organizations bank of customer service learning situations

Training Methods

  • Role plays
  • Assessments
  • Brainstorming
  • Listening exercises

Time Guidelines

Activities take between 15 minutes and one hour.

 


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