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50 Activities for Achieving Excellent Customer Service w/CD - Print Version
Product Code: 50ACS |
Price: |
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This resource manual
provides:
- Activities that are sensitive to the
new revolution taking place in customer service and meeting customer demands.
- Identification and creation of
memorable experiences for your customer service representatives and their
customers
- A valuable treasure of resources
whether you are a seasoned veteran, a trainer/facilitator with middle of the
road years of experience, or a newcomer or occasional trainer.
- 50 high quality activities which may be
easily aligned with the specific needs and identified competencies within your
customer service area.
- User friendly activities which take you
step by step through the training process, allowing you to easily deliver high
impact training that makes a difference.
- Activities which are easily customized
to your needs and include a number of variations and additional insights and
ideas to make them the right fit for your programs.
- A CD Documenter to identify and develop
your own customized collection of customer service interactions within your
organization.
- Powerful bonus sections are included to
complement and support your customer service core values and enhance
performance.
- A complimentary copy of Excuses,
Excuses, Excuses...For Not Delivering Excellent Customer Service And What
Should Happen!
- Effective tools to assist you in
attaining the next level of success with that individual who needs to be your
primary focus the Customer!
Training Objectives
- Increase
the creativity and skill level of customer service representatives
- Demonstrate
what excellent customer service is
- Provide
insights and practice to improve customer service
- Develop
your own organizations bank of customer service learning situations
Training Methods
- Role
plays
- Assessments
- Brainstorming
- Listening
exercises
Time Guidelines
Activities take between 15 minutes and one hour.
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