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Achieving High Performance: A Research Based Practical Approach (DDSPP4)
 

Discover a fresh, new way to ensure you-and the performers you manage-stay motivated

What is the most important thing affecting levels of performance? Skills? Environment? Resources? According to author Richard Gerson, it's motivation. He believes one way you can make sure performers stay motivated is to have them remain focused on "Mega" the ultimate and perfect outcome that will result from a peak performance. In this thoroughly referenced book-the product of years of research-he explains how to develop and maintain high levels of performance for yourself and others.

Price: $29.95
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50 Activities for Achieving Excellent Customer Service w/CD - Print Version
 
Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations
Price: $175.00
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The Professional Practice Series (DDSPK)
 
This is the defining series on the subject of Human Performance Technology – HPT. The fundamental requirements for defining and delivering organizational success are introduced with Kaufman’s “Mega” Thinking and Planning model.
Price: $149.95
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Building Interpersonal Influence Courseware (BIICW)
 

Building Interpersonal Influence is a comprehensive two-day workshop for supervisors, managers, negotiators, sales and service personnel, team members or any other professional where positive influencing skills will improve their effectiveness.

Fully customizable, all files are provided in Microsoft Word, and include:

  • Instructor Guide
  • Participant Coursebook
  • Pre and Post Tests
  • Evaluations
  • Trainer's Quick-Start
  • PowerPoint Presentation
  • Pre-course assignment
  • Re-branding and customization rights

Courses can be purchased individually or as part of a collection. Click to see available collections.

Price: $395.00
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Managing to Excel2 Training Coaching & Delegating Workshop (ETC2)
 
This 1/2 day, instructor led workshop includes a leaders guide, participant booklet, video footage, and power point slides. Managers will learn several important techniques to improve the related cluster of competencies: training, coaching and delegating. Skills will include: Using a 6-step job-aid to plan employee training, Making learning interactive, Organizing rapid training by Train-Respond-Provide Feedback, Using a job-aid to implement delegating.
 
Price: $500.00
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