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Customer Service Skills Profile Leader's Guide (SSPRF)

This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on - and the motivation to acquire all the skills of an all-around good customer service giver.

Price: $99.95
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Customer Service Commitment Profile Facilitator's Guide (CSCPF)

This Facilitators Guide enables a trainer to lead a half-day HR workshop administering, scoring, and interpreting the Customer Service Commitment Profile. Includes templates for development planning.

Price: $99.95
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Customer Service Commitment Profile- 5 Pack (CSCP)

This 84 item, self scoring assessment helps individuals understand how much “service excellence” is offered to the customer by organization and self.

Price: $79.95
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Sales -Customer Service Skills License