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Price: | | 1 9 | $49.95 | 10 24 | $47.45 | 25 49 | $44.96 | 50 + | $42.46 |
Authors: William Rothwell
Research indicates that
only about 10 percent of an organization’s problems can be solved by training
alone. The other causes require management action. Unfortunately, managers may be quick to shift
responsibility for their problems onto the desks of trainers. . Beyond
Training and Development describes in a simple, step-by-step
approach how to separate symptoms from root causes and how to identify the most
appropriate solutions to problems with human productivity in workplace
settings.
The problem-solving approach described in the book is quite practical. First, describe the present situation. Second, clarify the desired situation. Third, pinpoint the difference and make that difference measurable. Fourth, diagnose root cause(s), separating them from signs and symptoms. Fifth, consider the range of solutions to the root causes, selecting the most efficient and effective solution(s). Sixth, reflect on the likely side effects if the solution(s) are implemented and try to avoid negative side effects of corrective action. Seventh, implement and evaluate the most effective solution(s).
The book goes beyond simplistic views of “return on investment” to prompt the reader to consider “business impact”— that is, how can efforts to solve (or avoid) human performance problems contribute to an organization’s strategic goals? This book avoids worthless jargon, getting down to the practical issues in analyzing issues with people and finding ways to address them. The book is filled with many practical tools—worksheets, checklists, and much more—to help readers apply immediately the ideas presented.
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