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Conflict Resolution Strategies DVD Kit (DCD)
Product Code: DCV2 |
Price: |
| | 1 9 | $195.00 | 10 24 | $185.25 | 25 49 | $175.50 | 50 + | $165.75 |
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It is a powerful tool for teaching employees how to handle
conflict and minimize the stress, frustration, anxiety, and sleeplessness it
can cause. The DVD is also a strong way to head off the potential high costs to
business when conflict is not recognized—ranging from avoidance and third-party
mediation to physical threat and violence.
Conflict Resolution Strategies uses real life, emotionally
charged business scenarios to demonstrate and discuss five different approaches
to handling conflict:
- Accommodate (I
lose, you win)—You put aside your needs and desires and give in to the other
person’s demands.
- Avoid (I lose, you
lose)—You avoid, postpone, or prevent a conflict and neither party wins because
the conflict remains unresolved.
- Compromise (We
both win, we both lose)—You resolve the conflict quickly and efficiently by
seeking a fair and equitable split between your respective positions.
- Compete (I win,
you lose)—You seek to win your position at the expense of the other party.
- Collaborate (I
win, you win)—You cooperate with the other party to find a resolution with a
mutually satisfying outcome.
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