Empathy, the ability to show another person you care, is a difficult skill to measure – especially in yourself. Because colleagues, superiors, clients and subordinates are on the receiving end of empathy, having them rate the people they interact with in this important area can be enlightening.

With this 30-item instrument, participants can rate another person’s level of empathy on five critical modes:  

• Nonverbal behavior
• Perceiving feelings and listening
• Responding verbally
• Respect of self and others
• Openness, honesty and flexibility

The instrument uses pairs of statements (A or B) that help participants draw accurate conclusions about the empathy skills that are most characteristic of the other person’s behavior behavior.  

Sample items:

·        His/her mannerisms communicate concern and warmth

·        She/he fosters individuality in decisions

·        She/he mentally places herself/himself in another person’s shoes in order to understand more deeply

·        He/she patiently listens to and remembers what another person says

·        She/he appears relaxed and patient when talking to others

The self-scoring tool quickly generates insights that deliver results as the person being rated considers how well they:

• Listen
• Behave during crisis situations
• Use body language
• Communicate
• Control the tone of their voice
• And more