Learning from Conflict

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Learning from Conflict

Authors: Lois B. Hart, Ed.D.

Learning From Conflict is written for trainers, facilitators, team leaders, and educators. The numerous, fully reproducible sample training designs, case studies, and activities can be applied in a variety of training situations, including communication, supervision, and interpersonal relationships.

Learning From Conflict offers ready-to-use, fully reproducible activities for training in recognizing and resolving the major causes of conflict.

The structure of the book is derived from Dr. Hart's Learning From Conflict Model, a simple, clear model that gives basic guidelines for applying its techniques to the specific needs of the participants. Instructors will learn how to help others accurately name their patterns of conflict, understand their reactions, identify the causes, prevent conflicts from developing and escalating, and apply conflict resolution techniques.

Contents

Learning From Conflict
Planning Your Workshop
Teaching About Conflict
Getting Started
Naming Conflicts
Reacting to Conflicts
Searching for Causes of Conflict
Preventing Conflicts
Resolving Conflicts
Planning for Conflicts

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