Relating to Others includes the following three individual workshops:

Giving Clear Information

Managers are expected to communicate clearly, concisely, and convincingly. Learning a process for giving clear information moves both parties toward a desired outcome. In this module, managers will learn to apply the ABC’s of interpersonal communication, plan an interaction, organize an effective message, evaluate communication skills, and rewrite a message to accomplish its objective.

Getting Unbiased Information

Quality decision making requires access to unbiased input. Use too many direct questions and your information received will be biased; use too many indirect questions and you do not get the information that you need. Managers need to learn a variety of questioning techniques in order to get unbiased information. In this module, managers will learn to recognize inadequate responses and probe for additional information.

Listening and Organizing

Most managers get their information by listening to others. In this module, managers will understand and practice both active and passive listening. Participants will learn to listen for intent as well as content, provide feedback to confirm understanding, evaluate messages, organize complex messages for retention, and eliminate listening barriers.