The Manager's Pocket Guide to Knowledge Management

Knowledge about customers, markets, core processes, how things get done, who knows what -is a core business asset. You may have heard of knowledge management. No longer a buzz word, it's becoming mainstream in companies large and small who want to strengthen core competencies in:

• Responsiveness to the market
• Innovation of new products and services
• Competency of skill base
• Efficiency of work processes

If you're ready to start the knowledge management process in your organization, this book provides a practical plan and roadmap. You'll walk through all the stages - assessment, planning, deployment, and evaluation - and gain specific action steps for putting it all together to expand your core competency and win competitive advantage.