Turn conflict into positive change!

Create an organization of “Service Pros” and build a competitive advantage!

The Service Pro - Rick Tate & Josh Stroup

Overview: A comprehensive program targeting customer service IN’s and OUT’s, ideal for today’s competitive market. Program includes videos, stories, exercises, overheads, role-plays, and more for both managers and service personnel.

Key Benefits:

• Build a sustainable, competitive advantage in your organization.
• Teach your employees how to service your customers properly, at lightning speed.
• Motivate your employees to make a sustainable commitment to your customers.

In short, The Service Pro provides the tools and techniques—and the all-important motivation—to raise service to levels that can give your organization a competitive edge.

Key Features:

• Hard-hitting 1-day workshop for service personnel provides both the “why” it’s so important and the “how” training on key competencies.
• Companion 1-day workshop for leaders is absolutely essential for managers who must understand the big picture and be able to align systems, support, and recognition to make superior service a competitive strategy.
• Modular training design enables the trainer to adjust emphasis and work effectively within time constraints.

Description:

The Service Pro combines knowledge of customer situations with the latest consumer research to explore better ways to service your customer. The Service Pro is a comprehensive program with everything you need to turn your customer service personnel in to “Service Pros” who truly care that their customers have a great experience. They are passionate about servicing their customers. They will earn repeat business . . . drive in valuable referrals . . . enhance your industry reputation.

The Service Pro Program consists of five basic training modules and one supplementary module, along with a step-by-step Facilitator’s Guide with instructions for running each module.

Training for Everyone

The Service Pro: Better, Faster, and Different

Package includes:

• Complete Facilitator’s Guide
• Video
• PowerPoint® Presentation
• 5 Participant’s Workbooks
• 5 copies of The Service Pro book

Additional Participant’s Workbook/ Code...SPBFPW / $150/ Pack of 5