This book is intended to provide a complete training regimen
on social intelligence skills useful to both instructors and learners.
Instructors can lead a course on the 3 primary skill sets that describe the
practice of applying social intelligence. Learners can use the book as self
study or to complete the exercises that enable assist in learning and
practicing new skills.
This book and training program uses a learning method known
as the Tell-Show-Do-Feedback model that makes social intelligence skills easy
to understand and practice. Each learning module begins with a brief lecture,
reading and written exercises. An extensive collection of exercises and answer
sheets in the appendix will help you practice and apply what you’ve learned.
The modules address the science behind verbal and nonverbal
communication and concentrate on mastery of a skill set that includes:
1. The basic skills you need to
size up people and situations and determine what information you need for
successful interactions – including the ability to observe and listen.
These are “survival skills” for the professional business person.
2. The add-on skills that will
make you a better communicator in social, as well as supervisory, situations.
These include the ability to ask good questions, deal with resistance and
accept criticism, especially with the difficult or challenging people that you
deal with in the workplace. These social skills blend emotional
intelligence with communication requirements.
3. The application skills that
are directly related to the management of people and will substantially reduce
your management difficulties. You’ll become aware of the need to negotiate,
know and enforce the rules and follow through on promises. These skills build a
foundation for leading.
Learn the skills that are essential to your performance as a
leader and will enhance your ability to communicate, establish rapport and
manage more skillfully with less stress.
more effectively with difficult or challenging people through improved
mastery of Level 2 communication skills.
manage difficult people and situations by using new communication skills
to handle requests, make requests, and reinforce/reward positive behavior.
fairness and decency to tactfully deflect unreasonable requests without
offending these people including unreasonable requests coming from
trust and reduce stress from challenging interactions that necessitate
leaving one party with not “getting their way”.
others to listen and behave more responsibly, and in concert with
more effectively toward win/win solutions.
others accountable and provide corrective feedback in a professional and
27 skill building exercises.
Includes 17 additional optional exercises that trainers can
introduce during classroom training.