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Making Team Decisions by Consensus Courseware (TMTDCW)
 

Making Team Decisions by Consensus is a 2 1/2 hour workshop during which new or intact teams learn, practice, and commit to a group decision making process emphasizing consensus and ensuring the team "acts" as a team. Fully customizable, all files are provided in Microsoft Word, and include:

  • Instructor Guide
  • Participant Coursebook
  • Pre & Post Tests
  • Evaluations
  • Trainer's Quick-Start
  • PowerPoint presentation
  • Pre-course assignment
  • Re-branding and customization rights

Courses can be purchased individually or as part of a collection. Click to see available collections.

Price: $395.00
Quantity:  
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Making Team Meetings Work Courseware (TMTWCW)
 

Making Team Meetings Work is a 2 1/2 hour workshop to train all team members to competently prepare for, plan, organize, lead, and contribute to the evaluation of meetings. Fully customizable, all files are provided in Microsoft Word, and include:

  • Instructor Guide
  • Participant Coursebook
  • Pre & Post Tests
  • Evaluations
  • Trainer's Quick-Start
  • PowerPoint Presentation
  • Pre-course assignment
  • Re-branding and customization rights

Courses can be purchased individually or as part of a collection. Click to see available collections.

Price: $395.00
Quantity:  
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Committing to a Team Approach Courseware (TCTACW)
 

Committing to a Team Approach is a 5 hour workshop ideal for establishing new project teams by teaching them the stages of team development, how to deploy resources, and commit to the groups mission.

Fully customizable, all files are provided in Microsoft Word, and include:

  • Instructor Guide
  • Participant Coursebook
  • Pre & Post Tests
  • Evaluations
  • Trainer's Quick-Start
  • PowerPoint presentation
  • Pre-course assignment
  • Re-branding and customization rights

Courses can be purchased individually or as part of a collection. Click to see available collections.

Price: $395.00
Quantity:  
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Planning For Team Results Courseware (TPTRCW)
 

Planning for Team Results is a 3½ hour workshop that teaches the SMART system of goal setting in group and individual contexts. Team members then learn and use an action planning process linked to their goals. Fully customizable, all files are provided in Microsoft Word, and include:

  • Instructor Guide
  • Participant Coursebook
  • Pre & Post Tests
  • Evaluations
  • Trainer’s Quick-Start
  • Power point presentation
  • Pre-course assignment
  • Re-branding and customization rights

Courses can be purchased individually or as part of a collection. Click to see available collections.

Price: $395.00
Quantity:  
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Creating a Shared Team Purpose Courseware (TCSTCW)
 

Creating a Shared Team Purpose is a 2 1/2 hour workshop during which a new or existing work group creates a team mission and establishes team values that will be used later to assist in decision making and conflict resolution.

Fully customizable, all files are provided in Microsoft Word, and include:

  • Instructor Guide
  • Participant Coursebook
  • Pre & Post Tests
  • Evaluations
  • Trainer's Quick-Start
  • PowerPoint Presentation
  • Pre-course assignment
  • Re-branding and customization rights

Courses can be purchased individually or as part of a collection. Click to see available collections.

Price: $395.00
Quantity:  
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Solving Team Problems Courseware (TSTPCW)
 

Solving Team Problems is a 4 hour workshop that teaches team member’s to solve problems more effectively, efficiently, and with less conflict by learning and using a “common language” for group problem solving. fully customizable, all files are provided in Microsoft Word, and include:

  • Instructor Guide
  • Participant Coursebook
  • Pre & Post Tests
  • Evaluations
  • Trainer’s Quick-Start
  • Power point presentation
  • Pre-course assignment
  • Re-branding and customization rights

Courses can be purchased individually or as part of a collection. Click to see available collections.

Price: $395.00
Quantity:  
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Client Relationship Management (CRMCA)
 
This book reveals how to truly excel at meeting client needs and lock in future business, client testimonials, increased referrals and client loyalty. Insightful and full of common sense, Client Relationship Management sheds new light on managing the six elements of successful client relationship management: The client relationship, relationship/project initiation, planning, implementation, closeout, and application/service plan.
Price: $24.95
Quantity:  
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Superior Client Service for Financial Institutions: Trainer's Package (SCSCC)
 
This complete training program makes it easy to teach any number of employees the interpersonal communication skills needed to create superior interactions with financial clients. While the materials focus on providing service by phone, many of the concepts translate readily into face-to-face interactions.
Price: $399.95
Quantity:  
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Customer Service Commitment Profile- 5 Pack (CSCP)
 
This 84 item, self scoring assessment helps individuals understand how much “service excellence” is offered to the customer by organization and self.
Price: $79.95
Quantity:  
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Superior Client Service for Financial Institutions: Participant Booklet 5-Pack (SCSPW)
 
This complete training program makes it easy to teach any number of employees the interpersonal communication skills needed to create superior interactions with financial clients. While the materials focus on providing service by phone, many of the concepts translate readily into face-to-face interactions.
Price: $49.95
Quantity:  
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