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Superior Client Service for Financial Institutions: Trainer's Package (SCSCC)

This complete training program makes it easy to teach any number of employees the interpersonal communication skills needed to create superior interactions with financial clients. While the materials focus on providing service by phone, many of the concepts translate readily into face-to-face interactions.

Price: $399.95
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Building Interpersonal Influence Courseware (BIICW)

Building Interpersonal Influence is a comprehensive two-day workshop for supervisors, managers, negotiators, sales and service personnel, team members or any other professional where positive influencing skills will improve their effectiveness. Fully customizable, all files are provided in Microsoft Word, and include: Instructor Guide Participant Coursebook Pre and Post Tests Evaluations Trainer's Quick-Start PowerPoint Presentation Pre-course assignment Re-branding and customization rights Courses can be purchased individually or as part of a collection. Click to see available collections.

Price: $395.00
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The Project Manager's Partner: A Step-byStep Guide to Project Management (PMP2)

This project management guide can be used stand alone or as the participants booklet in a facilitated group training workshop that uses Project Management for Workgroups (PMWGP). Organized around 20 Key Project Manager Actions and Results, the lion’s share of the book is devoted to providing new project managers with the tools to take any of these actions and get quality results.

Price: $49.95
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Managing to Excel2 Thinking Clearly & Analytically Workshop (ETCA2)

This 1/2 day, instructor led, interactive workshop includes a leaders guide, participant booklet, DVD video footage, and power point slides. Managers will learn several important analytical thinking skills including: The appropriate use of inductive and deductive reasoning, testing the validity of a proposition, problem solving, and breaking down propositions into premises and arguments.

Price: $500.00
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Transforming Workplace Conflict Courseware (TWCCW)

Transforming Workplace Conflict is a comprehensive 2-day trainer-led curriculum where managers, supervisors, and team leaders will learn to manage conflict by identifying conflicting personality styles. Instructor Guide; Participant Coursebook; Pre- and Post-Tests; Evaluations; Trainer’s Quick-Start; PowerPoint® presentation; Pre-course assignment; Workshop outline; Lesson plans; Customization rights. Fully customizable, all files are provided in Microsoft Word, and include: Instructor Guide Participant Coursebook Pre & Post Tests Evaluations Trainer's Quick-Start Power Point Presentation Pre-course Assignment Re-branding and customization rights Courses can be purchased individually or as part of a collection. Click to see available collections.

Price: $395.00
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Decision Making and Planning Tools Courseware (ADMPCW)

Decision Making and Planning tools is a comprehensive one-day workshop that enhances organization decisiveness and planning while improving the quality of decisions by teaching a variety of processes participants can select from to assist with part or all of virtually any planning or decision challenge. Fully customizable, all files are provided in Microsoft Word, and include: Instructor Guide Participant Coursebook Pre & Post Tests Evaluations Trainer's Quick-Start Power point presentation Pre-course assignment Re-branding and customization rights Courses can be purchased individually or as part of a collection. Click to see available collections.

Price: $395.00
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Surviving Workplace Change Courseware (SWCCW)

Surviving Workplace Change is a comprehensive one-day workshop that will make any organization more versatile and competitive by reducing resistance to change. Participants enhance their own adaptability which lowers stress and creates career development alternatives. Fully customizable, all files are provided in Microsoft Word, and include: Instructor Guide Participant Coursebook Pre & Post Tests Evaluations Trainer’s Quick-Start Power point presentation Pre-course assignment Re-branding and customization rights Courses can be purchased individually or as part of a collection. Click to see available collections.

Price: $395.00
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Preparing the Future Leader Courseware (LQCW)

Preparing the Future Leader is a comprehensive one-day workshop for training new supervisors or individuals with leadership potential to explore the responsibilities of leadership, assess their competencies and create a development plan with specific skill acquisition targets. Fully customizable, all files are provided in Microsoft Word, and include: Instructor Guide Participant Coursebook Pre & Post Tests Evaluations Trainer's Quick-Start Development Guide Power Point Presentation Pre-course Assignment Re-branding and Customization Rights Courses can be purchased individually or as part of a collection. Click to see available collections.

Price: $395.00
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Problem Solving Tools and Techniques Courseware (UPSTCW)

Problem Solving Tools and Techniques is a comprehensive two-day workshop that builds problem solving ability in any professional by providing conceptual mastery of a set of tools. Participants work cooperatively to structure and solve problems using a series of proven methods. Fully customizable, all files are provided in Microsoft Word, and include: Instructor Guide Participant Coursebook Pre & Post Tests Evaluations Trainer's Quick-Start PowerPoint Presentation Re-branding and customization rights

Price: $395.00
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Managing to Excel2 Planning & Scheduling Work Workshop (EPAS2)

This 1/2 day, instructor led workshop includes a leaders guide, participant booklet, video footage, and power point slides. Managers will learn important planning and organizing techniques including: How to involve employees in planning, a 4-stage cycle for project management, supervising through goals instead of activities, analyzing work flow, and preparing PERT and Gantt charts.

Price: $500.00
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