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20 Reproducible Customer Service Workshops Volume 1 (20RCSV1)

20 Fully reproducible training workshops averaging 2 and 1/2 hours in length covering listening skills training in a variety of contexts including: Listening like a leader, Listening for the symptoms of stress, Listening to improve retention, Developing phone listening skills and much more.Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops.

Price: $149.95
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25 Sales Strategies and Activities - Electronic Delivery

Is your sales team stuck in a rut? Would you like to get them fired up about bringing in new customers and selling more? 25 Sales Strategies and Activities is a unique training and development tool designed to teach sales professionals how and when to use a variety of proven sales strategies.

Price: $135.00
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Dealing With Conflict Workshop, Revised

The Dealing with Conflict Workshop, Revised Edition, is a complete modular and integrated conflict assessment and training program that includes 10 online self assessments, 10 Participant Course Books and the comprehensive Dealing with Conflict Facilitator’s Guide with extended new Slide Show. Proper Conflict Management is the key to resolving these issues. Use the complete program to deliver from 2 hours to a full day conflict management workshop.

Price: $395.00
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50 Activities for Promoting Ethics in the Organization (50API)

This collection of activities employs a variety of training methods including case studies, quizzes, hand-outs, buzz groups, role-plays, panels, assessments and more to make it easy to address the sometimes intimidating topic of “ethics” in the workplace.

Price: $175.00
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50 Activities for Developing People Skills - Print Version

Learn to improve interpersonal skills, enhance management performance, create effective teams, and improve communication within your organization.

Price: $175.00
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The Complete Guide to Facilitation w/CD (CGF)

This book includes a wealth of practical information for inexperienced group leaders as well as new tools for seasoned facilitators- more than 100 reproducible forms, checklists, planning aids, and guides. Selected contents are reproduced in CD-ROM format so that you can customize tools to meet your specific needs.

Price: $195.00
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Compendium of Questionnaires and Inventories Volume 2 - Electronic Delivery (CQI2-ED)

New topics … same easy-reference organization Compendium of Questionnaires and Inventories, Volume 2 By Sarah Cook The second volume of the popular Compendium of Questionnaires and Inventories has arrived – with 48 new assessments, checklists and surveys for increasing self-awareness and stimulating discussion in training and development activities.

Price: $99.95
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50 Activities for Promoting Ethics in the Organization - Electronic Delivery

This collection of activities employs a variety of training methods including case studies, quizzes, hand-outs, buzz groups, role-plays, panels, assessments and more to make it easy to address the sometimes intimidating topic of “ethics” in the workplace.

Price: $175.00
Quantity:

Compendium of Questionnaires and Inventories Volume 1 (CQI1)

Frustrated when you can’t find the right assessments and inventories to use during training sessions? This manual is chock full of an assortment of assessments, checklists and surveys covering a variety of different topic areas. It is a must resource for trainers, HR professionals, line managers, team leaders – anyone who wants to provoke self-awareness and discussion during training and development sessions.

Price: $99.95
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Effective Meetings: 20 Sure-Fire Tools (PTEM)

“A successful meeting is not measured by starting on time, having a great agenda, getting everyone involved, or even serving healthy muffins. While all these factors are important…a great meeting is simply one that achieves its objectives—in other words, where a problem is solved, a decision is made, a plan is developed, a question answered, or some other specific outcome is accomplished.”

Price: $9.95
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