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54 Golden Nuggets - Electronic Delivery
Price: | | 1 14 | $19.95 | 15 49 | $18.95 | 50 99 | $17.96 | 100 + | $16.96 |
54 Golden Nuggets - Electronic Delivery
Authors: Nancy Friedman
Quick Tips to Cure Your Business Communication Ills.
Nancy Friedman, has been writing about effective customer service for years and has been read by tens of thousands of business professionals. This compilation of over 50 of her most popular and most frequently requested articles is a no-nonsense guide to curing any and all customer service ills in your organization.
If you’re a fan of Nancy, you already know the treat you’re in for. If you’re discovering her for the first time, you’re about to become a fan. Nancy has appeared on Oprah, CNN and Good Morning America and her articles have been published in The Wall Street Journal and USA Today, as well as hundreds of other publications. The 54 articles cover all aspects of customer service and are organized into four easy-to-reference sections: Customer service, telephone service, human resources tips and voice mail/e-mail/cell phone tips. Each article is geared toward keeping the customer you work so hard to get. From correcting why new salespeople don’t succeed to handling irate customers to dealing with foreign accents, this is the way to run a customer-focused company. Topics include: - How not sabotage your business
- The art of apologizing
- Hiring the right voice
- The three-part greeting
- Giving bad news
- Delivering business-friendly customer service
- The dirty dozen cell phone flubs
- Personal accountability
- Recovering from a service disaster
- Common retail woes and how to fix them
- And more
Nancy offers hundreds of practical solutions based on real-world situations and common sense. If you want to create loyal customers and a bottom line that looks better than it ever has, make this a must-read for every employee. .
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