The Customer Service Intervention offers a practical, step-by-step program that will teach you how to quickly assess the effectiveness of your staff . . . launch an intervention to keep your staff service savvy . . .and seize opportunities every day to improve the quality of every customer interaction.
The Complete Managers Pocket Guide Library contains 40 books from our best selling Managers Pocket Guide series. Each pocket guide was written by a noted author/expert in the competency area covered by their book.