Sales-Customer Service-Negotiation Skills License

Authors: HRD Press

The Sales-Customer Service-Negotiation Skills License. Everything you need, in one place. Save money and expand your training with this great Skills license. Everything you need is included! It is all here.

The Customer Service - Sales - Negotiation Skills License

The Customer Service - Sales -Negotiation Skills License is a complete solution for all your training needs. Whether you need an online assessment, training workshop, training activities, or self-development resources and job aids, we've got you covered. Get Started Now!

No Risk - 30-day Money Back Guarantee - No Questions Asked.

Fifty (50) Online Assessments for each of the following, plus Facilitation Resources, … and much more *

Customer Service Commitment Profile
Customer Service Skills Profile
Negotiation Styles Profile
Sales Effectiveness Profile

* Assessments include Customizable Facilitator Guide & Slideshow, and Reproducible Participant Coursebooks

See the full listing of license resources below…

Assessments

Customer Service Commitment Profile
Customer Service Skills Profile
Negotiation Style Profile
Sales Effectiveness Profile
Customer Service Commitment Participant Coursebook
Customer Service Commitment Profile Facilitator Guide
Customer Service Skills Profile Facilitator Guide
Customer Service Skills Participant Coursebook
Negotiation Style Profile Facilitator Guide
Negotiation Style Profile Participant Coursebook
Sales Effectiveness Profile Facilitator Guide
Sales Effectiveness Profile Participant Coursebook

Activities - Worskshops

20 Reproducible Workshops for Customer Service Volume I
20 Reproducible Workshops for Customer Service Volume II
25 Reproducible Activities for Customer Service Excellence
25 Role Plays To Teach Negotiation, 2nd Edition
25 Sales Strategies and Activities
50 Activities for Achieving Excellent Customer Service
50 Activities for Sales Training
50 Activities To Teach Negotiation

Books

101 Ways to Build Better Customer Relationships
54 Golden Nuggets
Excuses, Excuses, Excuses…
Flawless Customer Service
How to Get Your Customers Swearing by You, Not at You
Stories They Will Remember
The Constant Customer
The Everyday Negotiator

Job Aids

Effective Networking and Relationship Building One Page Coach
Handling Complaints Skillbuilder
Improving Customer Service Skillbuilder
Improving Customer Service One Page Coach
Interviewing/Selection Skillbuilder
Networking Skillbuilder
Negotiating Skills Skillbuilder
Negotiating Skills One Page Coach
Sales Effectiveness Skillbuilder
Telephone Skills Skillbuilder

An all-inclusive approach to learning and development.

Results oriented, Learner focused, Cost effective ... Get started now!

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