The Customer Service - Sales Skills License

The Customer Service & Sales Skills License is a complete solution for all your training needs. Whether you need an online assessment, training workshop, training activities, or self-development resources and job aids, we've got you covered. With this annual license you get all of the following.

50 Online Assessments & Facilitation Resources, for the Assessments below 

• Customer Service Commitment Profile
• Customer Service Skills Profile
• Negotiation Styles Profile
• Sales Effectiveness Profile

* Assessments include a Facilitator Guide & Slideshow, and Reproducible Participant Coursebooks

Activities - Worskshops

• 50 Activities for Achieving Excellent Customer Service
• 50 Activities for Sales Training 
• 50 Activities To Teach Negotiation
• and much more….

Books

• 101 Ways to Build Better Customer Relationships 
• Flawless Customer Service
• The Everyday Negotiator
• and much more…

Job Aids

• Handling Complaints Skillbuilder 
• Negotiating Skills One Page Coach
• Sales Effectiveness Skillbuilder 
• and much more

Click here to see the full listing of resources included with your license …