• Customer Service Commitment Profile
• Customer Service Skills Profile
• Negotiation Style Profile
• Sales Effectiveness Profile
• Customer Service Commitment Participant Coursebook
• Customer Service Commitment Profile Facilitator Guide
• Customer Service Skills Profile Facilitator Guide
• Customer Service Skills Participant Coursebook
• Negotiation Style Profile Facilitator Guide
• Negotiation Style Profile Participant Coursebook
• Sales Effectiveness Profile Facilitator Guide
• Sales Effectiveness Profile Participant Coursebook

Activities - Worskshops

• 20 Reproducible Workshops for Customer Service Volume I 
• 20 Reproducible Workshops for Customer Service Volume II 
• 25 Reproducible Activities for Customer Service Excellence
• 25 Role Plays To Teach Negotiation, 2nd Edition
• 25 Sales Strategies and Activities
• 50 Activities for Achieving Excellent Customer Service
• 50 Activities for Sales Training 
• 50 Activities To Teach Negotiation

Books

• 101 Ways to Build Better Customer Relationships 
• 54 Golden Nuggets
• Excuses, Excuses, Excuses…
• Flawless Customer Service
• How to Get Your Customers Swearing by You, Not at You
• Stories They Will Remember
• The Constant Customer
• The Everyday Negotiator

Job Aids

• Effective Networking and Relationship Building One Page Coach
• Handling Complaints Skillbuilder 
• Improving Customer Service Skillbuilder 
• Improving Customer Service One Page Coach
• Interviewing/Selection Skillbuilder 
• Networking Skillbuilder 
• Negotiating Skills Skillbuilder 
• Negotiating Skills One Page Coach
• Sales Effectiveness Skillbuilder 
• Telephone Skills Skillbuilder

An all-inclusive approach to learning and development.

Results oriented, Learner focused, Cost effective ...